MTT JSC, a provider of intelligent solutions for business, provided a hotline for users of Gazprom Mezhregiongaz Voronezh with the allocation of a multichannel number 8-800 and its further maintenance. Since the connection, 14,500 customers of the gas supply organization have already applied to a single number.
Previously, residents of the Voronezh region could only call the call center using a city number, but now they have the opportunity to contact a federal number: its advantage is a high connection speed, as well as the fact that calls to it are free for the subscriber.
By calling 8-800 , the subscriber can leave a request to call the controller, find out about the amount of the debt, get up-to-date data on tariffs, possible payment methods and other information.
“We are constantly improving so that our consumers can resolve issues and get the answers they need as quickly as possible. Connecting a single number is another step towards the subscribers,” said Alexander Rozhkov, Head of the Department for the Sale of Gas to the Population of OOO Gazprom Mezhregiongaz Voronezh .
“ MTT has accumulated extensive experience in the digitalization of services in the housing and communal services sector , which is increasingly using modern services to improve the quality of public services,” commented Ramil Bikkuzhin, Commercial Director of MTT . “Connection of a multichannel number from MTT allowed the gas supply organization to increase the speed of processing incoming calls, bring the service to a new level, freeing residents from call charges.”
The 8-800 number from MTT is a multichannel number that can receive many calls at the same time. You can call it from anywhere in the country, free of charge and from any device.